Because most of our store sells fragile and/or custom items sand/or very heavy items that would be ruined or possibly damaged if reshipped, we may NOT accept returns of any item over $100. For small items around $100, you may be able to return the item up to 5 days from the date that you receive the shipment. In all cases you must obtain an RMA (returned merchandise authorization) before you send anything back. If for some reason you refuse a shipment, and it is a non-returnable item or is damaged upon return to us, we may charge you up to the full value of the item.
Please go ahead and receive the item, particularly if you believe it may have minor damage in
shipment, because it is your responsibility to note obvious damage when you
sign for the shipment. IN ALL CASES YOU MUST KEEP ALL PACKING MATERIALS OR THE CLAIM WILL BE REFUSED BY UPS OR FEDEX!
If in your opinion, the item has major damage, please refuse the shipment. Just be sure the trucker or trucker's office agrees with you that the item indeed has major damage before refusing the shipment. Be sure and have the trucker sign an admission of major damage on the freight bill. Also be sure you have your own copy of that freight bill with the driver's admission.
Hidden damage must be reported by you to whomever delivered the goods to your home. Most shipping companies want you to report hidden damage within
three days of the receipt of the goods or they may refuse your claim, even though we have insured the shipment to you.
When we give you an RMA for an item valued around $100, we will also remind you that there is a 15 per cent charge on all returned items to allow for new packing and shipping for
another customer. If, in our opinion, you have abused or otherwise damaged the goods that are returned, we may charge you up to 100 per cent of the
value of the item.
When you return an item around $100 that has reduced or "Free" shipping, we of course have indeed paid to have the item shipped to you. If you choose to return an item under $100 that was shipped to you by UPS or Fedex, we will bill you the outbound shipping charge from us, plus the cost of repackaging for another customer.
If you return an item, after we have agreed to the return for repair and issued you an RMA, that needs minor repair, you must pay the cost of return shipping by the SAME carrier that delivered it to you or the same quality equivalent carrier. And it is very important that you insure the return shipment for the FULL retail price.
RMA's for items around $100 which are returnable are never given only verbally and will always be confirmed by an email to you. If for some reason you do not receive an email, do NOT ship the item back until you have received an email from us. Again, items over $100 mat be custom purchased by us for you and may NOT be returnable.
It is important to realize that Amish furniture is made by skilled craftsmen under somewhat rustic conditions. The Amish items are NOT fine furniture and it is quite common to have minor defects in the wood and the finish of even the most expensive items. If you believe you have a major defect, please mail or email us a photo of the defect so we may then decide with you the best way to handle the repair.
Every once in a while, a customer sends back an item under $100 without an authorization and then refuses to pay their bank or credit card company what
is owed. In such a case we may be charged $25 or more because you failed to observe our policies. In that case we will add $25 or more to any the
restock or damage charge that is incurred by us because you failed to follow the rules we have set out so carefully. Items over $100 may NOT be returnable for credit or exchange.
All returns around $100 will be credited by us for the amount we agree to credit you, based on the policies set forth above, in five business days. We will send
you a revised invoice for any charges for restock or other charges as stated above.
Telephone: TOLL FREE: 844-297-8827 or 234-301-9076 & 9077.
Our son Bill Bedford lived with Duchenne Muscular Dystrophy from Feb 19, 1970 when he was born to October 19, 2013 when he went Home to be with the Lord. We miss him terribly. We will continue to operate this web site just as he designed it and wanted it to be run. God Bless us All! Ed and Kathy Bedford
The construction of an heirloom chest or other furniture begins with lumber that has been aged under cover for almost a year to dry it out to a level of moisture where it can be moved to a drying kiln for two weeks.
This reduces the wood to the proper moisture level of about 10% and kills any internal bugs that might be present in the core of the tree wood.
Those boards then go to a facility that combines them into a glued up panel suitable for the top and sides and back of the toy box or other furniture item. There are at least five different levels of wood quality for those boards. Our supplier sorts the boards and uses only the highest quality. Overall business is so large as to overwhelm those board making panel facilities so that it takes about ten weeks to make up the toy box panels or other furniture panels of the appropriate high quality.
Then our Amish builder receives them and schedules them in his facility, which is backed up for the three or more workmen by about 8 weeks.
The complete fully assembled chest or other furniture item then goes to the finishing facility for staining and overcoat protection. They are running about four weeks.
There is no way to rush the process, because training a skilled wood worker takes a few years and non-Amish do not to want to do that work that is very labor intensive. The Amish have to raise their own workers! We appreciate your patience while this process goes forward for your order!
Weather and other delays often occur in the Amish and our community, thus we are completely unable to GUARANTEE any delivery
We and they will do our best, but we are not liable in any way for delays, regardless of the cause!
- Because hardwood is a natural product, created by nature and then finished by skilled Amish craftsmen, you can expect the usual variations in wood color, stain color, some degree of cherry pits, even in so-called clear cherry
(Filled for regular cherry, normally open for Rustic Cherry).
Knots MAY vary from minor to major for the Rustic versions of the hardwoods, QSWO, OAK, CHERRY and HICKORY.
Our QUOTED sizes are nominal and should be correct, but we CAN also make errors.
If a given dimension is critical, please call to let us know that and to confirm the dimensions.
Differences of an inch or so are not errors, but just the result of the hand made process as practiced by the Amish builders.
- (CLEAR) CHERRY WILL ALWAYS HAVE DARK VISIBLE STREAKS,
IT IS THE TRUE NATURE OF THE CHERRY HARDWOOD in the U.S.A.
- Hardwoods may contain mineral deposits, pits, gum streaks, small pin holes, knots, color differences, unusual grain patterns, darker heart wood, lighter sap wood, etc.
- However, it is these attributes that comprise the beauty of hardwood furniture.
- No two items are exact duplicates, and therefore
- Educational Electronics Inc. makes no representation or guarantee that Customer's furniture will appear exactly as another.
- FINISHES VARY IN HOW THEY ARE APPLIED, HOW LONG THEY ARE IN VARIOUS HUMIDITIES AND THE UNDER-LYING WOOD GRAIN, WHICH VARIES NATURALLY OVER A WIDE RANGE!
- Wood Furniture Care
- Properly caring for your furniture ensures it lasts for many many years. This is especially true when
- Caring For Your Furniture | Properly caring for your furniture is simple, so long as you follow some simple rules.
- Always use a cloth that has wood polish when you dust. Dry dusting can scratch your wood, but the polish reduces the scratching. If you don’t dust, the dust will scratch the wood.
- Do not use soap and water to clean the furniture. Water ruins the finish and can damage the wood.
- The cloth you use to dust should be clean and soft. Harsh or scratchy materials could scratch the wood.
- Things to Avoid | These general issues are the main culprits of furniture damage. Avoiding them can do wonders to protect your furniture.
- Heat creates spots on wood finish. Always put something under hot dishes, utensils, or anything else which gets hot. This will protect the finish.
- Fast changes in temperature can damage wood. This could be blasts of hot or cold air from a central heating and cooling unit. Avoid placing your wood furniture near these vents.
- UV rays from the sun can destroy wood finish. Avoid direct sunlight when possible. Move furniture or close drapes, if necessary.
- Liquid can ruin wood finish. Clean spills immediately and always use coasters. When cleaning a spill, never rub it - gently blot it, instead.
- Proper Dusting Techniques
- Do not dry dust. Use wood polish to avoid scratching, and change the cloth frequently.
- Do not overspray the surface. Spray the surface evenly. Wipe clean with a circular motion.
- To create a perfect shine and strengthen the finish, buff the surface until it is dry. For wood trim, apply polish directly to the cloth, not to the surface.
- Always use the same type of wood polish or your furniture will become cloudy and streaky. If you use oil-based polish, maintain oil-based polish; if you use wax-based polish, maintain wax-based polish.
- AVOID SILICONE BASED POLISHES, PLEASE.
- AVOID HUMIDITY ABOVE AND BELOW 35 TO 45% TO AVOID EXCESS CONTRACTION OR EXPANSION OF WOOD FURNITURE, OR EVEN CRACKS!