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Returns Policy
Because most of our store sells fragile and/or custom items sand/or very heavy items that would be ruined or possibly damaged if reshipped, we may NOT accept returns of any item over $100. For small items around $100, you may be able to return the item up to 5 days from the date that you receive the shipment. In all cases you must obtain an RMA (returned merchandise authorization) before you send anything back. If for some reason you refuse a shipment, and it is a non-returnable item or is damaged upon return to us, we may charge you up to the full value of the item.
Please go ahead and receive the item, particularly if you believe it may have minor damage in
shipment, because it is your responsibility to note obvious damage when you
sign for the shipment. IN ALL CASES YOU MUST KEEP ALL PACKING MATERIALS OR THE CLAIM WILL BE REFUSED BY UPS OR FEDEX!
If in your opinion, the item has major damage, please refuse the shipment. Just be sure the trucker or trucker's office agrees with you that the item indeed has major damage before refusing the shipment. Be sure and have the trucker sign an admission of major damage on the freight bill. Also be sure you have your own copy of that freight bill with the driver's admission.
Hidden damage must be reported by you to whomever delivered the goods to your home. Most shipping companies want you to report hidden damage within
three days of the receipt of the goods or they may refuse your claim, even though we have insured the shipment to you.
When we give you an RMA for an item valued around $100, we will also remind you that there is a 15 per cent charge on all returned items to allow for new packing and shipping for
another customer. If, in our opinion, you have abused or otherwise damaged the goods that are returned, we may charge you up to 100 per cent of the
value of the item.
When you return an item around $100 that has reduced or "Free" shipping, we of course have indeed paid to have the item shipped to you. If you choose to return an item under $100 that was shipped to you by UPS or Fedex, we will bill you the outbound shipping charge from us, plus the cost of repackaging for another customer.
If you return an item, after we have agreed to the return for repair and issued you an RMA, that needs minor repair, you must pay the cost of return shipping by the SAME carrier that delivered it to you or the same quality equivalent carrier. And it is very important that you insure the return shipment for the FULL retail price.
RMA's for items around $100 which are returnable are never given only verbally and will always be confirmed by an email to you. If for some reason you do not receive an email, do NOT ship the item back until you have received an email from us. Again, items over $100 mat be custom purchased by us for you and may NOT be returnable.
It is important to realize that Amish furniture is made by skilled craftsmen under somewhat rustic conditions. The Amish items are NOT fine furniture and it is quite common to have minor defects in the wood and the finish of even the most expensive items. If you believe you have a major defect, please mail or email us a photo of the defect so we may then decide with you the best way to handle the repair.
Every once in a while, a customer sends back an item under $100 without an authorization and then refuses to pay their bank or credit card company what
is owed. In such a case we may be charged $25 or more because you failed to observe our policies. In that case we will add $25 or more to any the
restock or damage charge that is incurred by us because you failed to follow the rules we have set out so carefully. Items over $100 may NOT be returnable for credit or exchange.
All returns around $100 will be credited by us for the amount we agree to credit you, based on the policies set forth above, in five business days. We will send
you a revised invoice for any charges for restock or other charges as stated above. ArtsinHeaven.com
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