Packaging and Shipping
We use FedEx for all packages that can be shipped that way, subject to their size limitations. When FREE SHIPPING EAST of the Rockies is not available, the shopping cart will calculate the shipping charges, based on your zip code, and the package weight and size that is already in our system.
Where FREE SHIPPING is specified, this is normally FedEx ground or USPS. If you need expedited shipping, please email us for a price.
We use PackShipUSA for much of our truck shipping needs. PackShipUSA picks up the finished Amish items from the Amish craftsmen and warehouses and takes them to its warehouse in Orville, Ohio. They inspect the furniture, then professionally wrap and package it. In 5-10 business days, the merchandise is ready to ship. It is released to a freight company who carries it to your area.
Packaging Description: During the packaging process, all “touch” points (edges, corners, sharp points) of the
furniture are packaged with a protective foam called Foam In Place (FIP). FIP is manufactured foam that is
dispensed with a machine in a liquid state. While being dispensed, it expands and conforms to the object, creating
a mold as it sets up.
This creates a custom fit around the touch points of each furniture piece. A gray film is placed
between the furniture and the liquid foam so the FIP does not touch the furniture. All flat sides and tops are
protected with 3/4" polystyrene sheets. A custom box made from 275 pound test, double wall cardboard sheeting
covers the furniture piece. After boxing, large furniture pieces are strapped to pallets for easy transferring by
PackShipUSA contacts you the customer to provide the tracking number, estimated arrival date, and receiving instructions.
The merchandise is delivered via CURBSIDE, or INSIDE DELIVERY WITH SETUP.
When the furniture is at a destination terminal near your home, PackShipUSA will call you to schedule a delivery. The delivery will be made with one driver, and the trailer will not have a liftgate. The customer must have someone on hand at delivery to provide assistance to the driver during unloading. It is the customer’s responsibility to get the furniture inside the home. After unloading and before the driver leaves, the customer should inspect the furniture for damage If damage is found, the customer should note the damage in the appropriate box on the Delivery Receipt.
INSIDE DELIVERY WITH SET-UP
When furniture is shipped to a customer for inside delivery with set up, a specialty carrier such as Bekins or Mayflower will perform the delivery to the customer’s home with two men in a 45’ or 48’ trailer with a ramp or liftgate. The two men will carry the furniture to the rooms requested and set up the furniture. This method costs about $250 more than the curbside method.
RESERVE THE RIGHT TO CANCEL OR NOT FULFILL ANY ORDER. IN PARTICULAR, WE ARE NOT ABLE TO FILL ORDERS FOR
any item is shown as "Free Shipping East of the Rockies" and does NOT
show Free Shipping when you are checking out, that is a computer ERROR, so
please send us an email at firstname.lastname@example.org or call us at 800-709-0064 and we will
correct it IMMEDIATELY!
the computer will still say Free shipping when you are West of the Rockies and
but there WILL be a FedEx and Freight surcharge to us, so please check off WEST
of the Rockies.
Most small to meduim size items are free shipping East of the Rockies.
Larger items may use actual shipping prices from FedEx. Multiple items like
chairs may be shipped by FedEx freight. Please call if you need clarification
on shipping prices that are included in your order. If you would like to
provide your credit card information by phone, or you have a questions for us,
or you would like to pay by check, please call us toll free at 800-709-0064 from 10 am to 10 pm EST.
Credit card orders over $50, we may
collect a 50% down payment since most items are made to order and may require
over 28 days for delivery.
TRUCK SHIPPING CLAIMS INFO