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TRUCK SHIPPING CLAIMS INFO
Our truck freight shipper, PackShip USA, is responsible to prepare and package your product in such a manner to as protect it from loss or damage under normalconditions. Occasionally packages will be mishandled resulting in damage to the contents. PackShip USA has set forth the following guidelines to share with our customers about how their claims process works.
In order to ensure that a smooth and accurate delivery occurs, PackShip USA will contact the receiving party (known as the consignee or customer) when an order is shipped to provide receiving instructions. Those instructions advise the consignee that the order has been shipped, who the carrier is, how to contact them, the estimated arrival date, details about the delivery, and importantly, that they will need to INSPECT THE PIECES THAT THEY ARE RECEIVING AT THE TIME OF DELIVERY.
Each carton when received should be examined for signs of damage and mishandling. If there is noticeable or questionable damage to the container, you the customer may request the container be opened and the contents be inspected. The receiver (customer) and the driver should agree on the condition of the contents, and the freight bill (or delivery receipt) noted to reflect such a condition. Specific notations by you the customer greatly reduce the chance of controversy when the claim is filed. Do not attempt to document anything on the delivery receipt other than the objective findings.
Even if a shipment is damaged, it should be received by you the customer.
Any exceptions in condition to items noted after the delivery receipt is signed clear (concealed damage) are handled on a case-by-case basis. PACKSHIP USA MUST BE NOTIFIED OF CONCEALED DAMAGE WITHIN TEN DAYS OF RECEIPT OF THE ORDER for a claim to be considered. Regulations concerning concealed damages have been set forth in the Interstate Commerce Commission's ruling under Ex Parte 263 which states, "It is incumbent upon the consignee to offer reasonable evidence to the carrier's representative when the inspection is made that the loss or damage was not incurred by the consignee after the delivery of the shipment by the carrier."
PackShip USA will assist in the resolution of the claim by working with the consignee (you the customer), store and carrier. Resolution of the claim can include repairing the item, selling the items for salvage, or replacing the item. It is the legal obligation of the receiver (you the customer) to make every reasonable effort to mitigate (reduce) the loss by storing and handling the damaged item carefully and correctly.
Consequential losses are not subject to a loss claim. Also time off work to receive a delivery is not subject to a loss claim. Please call PackShip USA at 800-548-0852 if you the customer are experiencing difficulties making your appointment arrangements. Carriers do an excellent job in delivering many shipments each day, but at times are forced to reschedule deliveries due to weather, equipment and scheduling difficulties, or other unforeseen circumstances.
If an item is damaged and a claim is to be filed, the claims process begins with the submission of photographs by you the customer. The photos can be mailed to PackShip USA, or emailed to djarrett@packshipusa.com. Every effort will be made to settle the claim in a timely, fair and reasonable way.
Items that PackShip USA packages and releases are insured by PackShip USA while the items are in transit with PackShip USA's carrier.
For more information about PackShip USA services, please email them: sales@packshipusa.com Or Call Toll Free: 1 - 800 - 548 - 0852
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